Frequently Asked Questions

We buy many types of gold items such as chains, rings, tie pins, pendants, bracelets, cuff links, earrings and brooches, no matter what the condition. If you are unsure about whether we would purchase a particular item feel free to contact us to ask.

Yes - you must be a minimum of 18 years old to sell us gold.

It will depend on the carat and weight of your gold, and the daily gold price. Our price guide will give you an idea of the value - click the 'Identifying my gold' question. For online orders once we receive your gold we will value it accurately and let you know the price, for branch transactions we will value your gold then and there.

The prices that we sell our gold bars at (in branch) and that we buy your gold items at (online and in branch) are set daily in line with market rates.

You can sell your gold online using this website - you'll then receive a pre-paid and insured packet for you to add your gold to and then post it to us. Alternatively you can visit one of our NM Money or Eurochange gold branches to sell your gold in person and receive instant cash.

Online the maximum amount that you can sell back is £750 worth of gold in one order - if you want to sell more please place a second order. In branch there is no maximum amount that you can sell.

The carat is the purity of gold and can be identified by a three-digit number on the hallmark. The 'identifying my gold' question will detail what numbers equal what carat i.e. 375 – 9 carat.

Unsure what type of gold you have? Use our UK hallmark guide below. If you're struggling to see what hallmark is on your gold, or the hallmarks look different, don't worry. We test all gold and will let you know what your gold is worth once we have processed it. You can then accept our offer, or request that we return your gold (for online orders).

Yes, our team will test and value your gold item(s) and let you know our offer.

No unfortunately we only buy gold items.

Fill in our gold calculator with the carat and weight of your gold in grams. You'll see an estimated price that you’ll receive. Click the 'sell your gold now' button to continue and then complete the online order process by filling in your contact details. You'll receive your free and fully insured gold pack in the post - open your pack, complete the form and add your gold item(s) (up to the value of £750) and seal. Post the pack back to us by taking it to your local Post Office - they will provide tracking details for you. As soon as your pack arrives we'll test your gold and value it. We'll contact you on the details you provided with our valuation and price. If once we've tested your items we find that they're not genuine gold, or you're not happy with the price that we've quoted you, we'll post the items back to you free of charge. If you're happy with the price that we've quoted you, we'll process your order and pay GBP into your bank account within 3-5 working days. Simple!

Yes - once you are in the checkout simply add another item. You can add as many items as you like as long as the order value is below £750.

Don’t worry if you don't know the weight or carat of your gold, simply select 'I'm not sure' on the calculator and complete the online order process. We'll add a default weight of 10g if you don't know the weight. Once we receive your gold we will test it, confirm the weight and carat and value the item.

Don't worry - once we receive your gold we will test it, confirm the weight and carat and value the item. If the weight or carat differs from the details you provided we will contact you to make an offer based the true weight and carat of your item. If you inform us that you do not wish to proceed then we will return your items to you in a Royal Mail Special Delivery Envelope at our expense.

No, we will send you a pre-paid Royal Mail Special Delivery envelope for you to send us your gold in.

Yes, we will send you a pre-paid Royal Mail Special Delivery envelope for you to add your gold. Once you've posted the envelope you will be provided with a tracking number so that you can track where your packet is. Your packet must be signed for when it arrives with us, so you'll be able to check on when we've received it. Your packet is also insured to the sum you are sending (maximum £750.00 per packet). To track you packet visit: https://www3.royalmail.com/track-your-item# or type in 'Royal Mail tracking' into any browser.

Once we have received and processed your packet, we will email you with confirmation of this and to confirm a payment has been made. For any discrepancies we will contact you to agree an updated offer prior to making payment. You can also track your item by visiting: https://www3.royalmail.com/track-your-item#/ or type in 'Royal Mail tracking' into any browser.

It's unlikely this will happen but if it does don't worry, the pre-paid Royal Mail Special delivery envelope we send you is insured to the value of your gold. In addition, when you hand your packet into your local Post Office you will be provided with a tracking number so you can track where your packet is. Your packet must be signed for when it arrives with us, so you'll be able to track when we have received it. To track you packet visit: https://www3.royalmail.com/track-your-item#/ or type in 'Royal Mail tracking' into any browser.

Providing we receive your packet within 10 days, if the price of gold goes up from the point you place your order to when we receive it we give you the improved price and if the price goes down we will honour the price on the day you place your order. So, whatever happens to the price of gold you will receive the best price.